How Can We Help?

Do You Provide Custom Sizing?

Yes, we are able to accommodate custom sizing requests dependent on the product of interest. Please send an email to info@captive8studio.com for a custom quote.

Is The Frame Included?

Prints on Baryta Fine Art Paper do not come framed. Canvas and Metal prints are framed and/or ready to hang included.

Do You Provide Material Samples?

Yes, we can provide a small sample of material, mailed to you free of charge. Limit one sample per customer, additional samples may be ordered for the cost of shipping & handling.

How Long Will It Take To Receive My Order?

Orders are processed and printed within (5) business days before being shipped. You can expect to receive your order within (10) business days. If you haven't received your order by that time, please reach out to us at info@captive8studio.com

Can I get my order expedited?

In most cases, we can expedite for a fee. Please send us an email at info@captive8studio.com after placing your order and be sure to reference the order number you'd like to expedite.

Are Prints Numbered Or Signed?

Limited edition prints are numbered and signed by the photographer to ensure authenticity. Other category prints do not get numbered or signed.

What Is Your Return Policy?

If you aren't satisfied with your order, we want to make it right. While we are unable to take returns, we will offer an exchange of another art print with the same material and sizing. If a product arrives damaged, we will provide a replacement. Please email us at info@captive8studio.com and be sure to reference your order number to start a case.

Do You Offer Digital File Download?

No, we do not provide digital files and all work is copyrighted by Captive8 Studio and the artist.

Do You Ship Internationally?

We will begin taking orders internationally in May 2024. Be sure to sign up for our mailing list to be notified!

Something Else?

Our support team is here to assist you! We will do our best to respond to your inquiry within (1) business day. Please remember to include your order number if you have questions regarding a purchase.

If you do not hear from us within (2) business days, be sure to check your spam/junk folder.

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